Customer service concerning online orders: firstname.lastname@example.org
The products in the web shop are sold by ZeroPoint Finland Oy, business ID 22995635. ZeroPoint Finland Oy reserves its right to change prices. Product pictures are selected in such a way that they describe the product and its color as closely as possible. The colors and their shades may vary depending on computer monitors.
PLACING AN ORDER
The products are mainly being ordered online, through the web shop at https://zpcompression.com. All orders are being confirmed by email, stating the price of the order, the delivery costs and the products ordered. Order confirmation requires a notification of a valid e-mail address in connection with the order. Through your user account at Zeropoint’s website you can check the contents of the order.
By placing an order the customer agrees to the valid terms and conditions, which apply to all the products delivered from ZEROPOINT’s web shop. These terms and conditions are valid, if the customer and ZEROPOINT have not agreed to other conditions.
METHODS OF PAYMENT
In the webshop you can use the following payment options:
- Online banking
You can pay through the following banks: Nordea, Osuuspankki, Sampo, Tapiola, Aktia, Nooa, Paikallisosuuspankit, Säästöpankit, Handelsbanken, Ålandsbanken. The payment takes place at the website of Paytrail.
- Credit card
You can pay with Visa, Visa Electron or MasterCard. The payment takes place at the website of Paytrail.
- Klarna Invoice
You can pay for your order through a Klarna invoice, delivered together with the package. Paying with Klarna invoice makes your transactions safe and easy. Billing fee 3,90 €. You never need to share your payment card details and you receive the ordered products before you have to pay for them. Payment period is always 14 days. Download your original invoice at klarna.com. If the payment is delayed, a reminder fee of 5,00 € and a 8.00% delay interest will be added to the bill. At the time of the purchase Klarna checks the customer’s creditworthiness, which in some cases may also involve a credit check. Check the detailed terms at Klarna’s website.
- Klarna Account
Minimum installment 8,95 €. Klarna Account payment method is design for these situations, when you want to decide for yourself the amount of payment’s monthly installments. All purchases paid by Klarna Account are being combined in a single monthly invoice. Monthly minimum of 8,95 € or 1-24 of the total amount of your order. Account management fee 3,95 € / month regardless of the order amount. You get the ordered products before you have to pay for them. You never need to share your payment card details. You can always choose to pay the rest of your debt in one go. Check the detailed terms at Klarna’s website.
TIME OF DELIVERY
Orders are being delivered by mail. Orders are being mailed as a rule every business day, and most of the orders are sent on the day they are placed, especially if it is before 14h. The post outbound is every day at about 16h. If there is changes or delays in the delivery times, we are going to contact you personally by email or phone to inform about them.
SHIPPING METHODS IN FINLAND
Small shipments are being delivered as a letter to your mailbox. Larger orders are being delivered according to your choice either to the post office or to your door. If you choose home delivery, please leave your phone number, so that the time of the delivery can be agreed on.
The products purchased as a gift are being delivered directly to the gift recipient. If you choose home delivery, please leave the gift recipient’s phone number, so that the time of the delivery can be agreed on.
Depending on the shipping method the orders usually reach their destination in 2-3 working days. We try our best to keep the web shop storage up to date, but if your order does not match the available storage amounts for some reason, we are going to contact you by email or phone and inform you about that.
SHIPPING IN EUROPE
Your order gets delivered by your country’s local post services. According to their practices and depending on the size of the package it may arrive directly to your address or you may have to pick it up from the closest post office. Make sure that your contact information is correct.
Note: International shipping items may be subject to customs processing. As a buyer, you should be aware of possible delays from customs inspection and import duties and taxes, which you need to pay. ZeroPoint does not take responsibility of such charges.
CUSTOMERS IN UNITED STATES
Zpcompression.com sells products only to Europe, so US customers please visit this site: www.zpcompression.us
Free shipping when you order for 100 Euros or more. 5,95 Euro shipping fee for all orders under 100 Euros. Applies for customers in all markets.
EXCHANGE AND RETURN POLICY
In accordance with Finland’s Consumer Protection Act the consumer has the right to return or exchange the products purchased by distance selling within 14 days. If the product does not meet your expectations, you can return it or exchange it for another product within 14 days. It is required that the product is unused, in its original condition and in its original packaging.
Please notify us in advance about the customer return or exchange by email at email@example.com. Detailed return instructions you can find at the website of Finnish Post. Please attach your name, address, phone number, bank account information (if needed) and a copy of the order confirmation / shipment list (if needed). Ask a receipt of the return shipment from the post office.
For customers outside Finland wanting to return a product or make an exchange, please send us a message to firstname.lastname@example.org and we will give you more detailed instructions.
Customer return address:
Customer return, agreement number: 628723
ZeroPoint Finland Oy
In accordance with Finland’s Consumer Protection Act we refund the purchase price to the account given by you. If you pay in whole or in part with a gift card, we refund the original amount of the gift card in the form of gift card and any difference to the account given by you. In case of exchange the new products are being shipped, when we receive the returning ones. We do not accept items for return or exchange after 14 days from the delivery.
If the ordered product is incorrect or damaged, or there is missing items, please report it immediately by e-mail at email@example.com. Please check the condition of the products you have ordered as soon as they arrive. Defective product can be returned or exchanged at no cost as a customer return. Our responsibility for a defective product is limited to the maximum of purchase price paid by the customer of the product. If the package has been damaged in the mail and there is missing items / defective products, make a complaint directly to the post, preferably immediately when you pick up the package. Compensations for products damaged in the mail can be received through Posti.